Frequently Asked Questions

The sooner, the better – especially during the summer season (May-September) and holidays. Optimal is 7-14 days before the planned date. In urgent situations, we can often help even with 1-2 days notice, so it's always worth asking about availability.

We offer two options: personal pickup in Warsaw (free) or courier delivery to your address (free delivery for orders over 10 receivers within Warsaw). Return works the same way – you can bring equipment personally or we'll send a courier. We arrange everything individually to make logistics as easy as possible for you.

Absolutely not! Okayo WT-300D is one of the simplest systems on the market. Just turn on the transmitter and receivers – all devices are already paired and ready to work. Each set comes with simple instructions, and if you have questions – we're available by phone.

Batteries in Okayo WT-300D devices last up to 30-35 hours on a single charge. This means you can use them for several days without needing to recharge. We deliver equipment fully charged, so you don't have to worry about batteries during rental.

No problem! Subject to equipment availability, we can adjust the number of receivers even a day before the event. Just contact us – prices are flexible and we only charge for actually rented devices.

We provide equipment in excellent technical condition, but malfunctions happen. If something stops working during rental – we immediately provide replacement equipment. In case of loss or serious damage due to your fault, we charge for repair or purchase of new equipment (according to terms).

Yes, subject to equipment availability. Contact us as soon as possible – we can usually extend the rental period. The cost of additional days is 5 PLN (incl. VAT) per receiver per day beyond 3 days.

We accept payments by bank transfer or cash on personal pickup. Payment is usually made after equipment delivery or during pickup. We issue VAT invoices upon request.

Of course! During rental we're available by phone to help with any questions or problems. Our goal is for your tour to run smoothly.

Our tour guide systems are ideal for tour guides, travel agencies, museums, conference organizers, simultaneous translators, industrial facilities organizing visits, or training companies. Anywhere clear communication between the speaker and group is important.

Yes, minimum rental is usually 5 receivers, but for smaller groups individual arrangements can be made. Contact us – we always try to help.

Yes! For guides and companies using our services regularly, we offer attractive discounts and preferential terms. Contact us to discuss long-term cooperation details.